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Company Name:IBMDesignation :Associate/Senior Associate
Qualification: Any Graduates
Experience : 1 - 5 Years
Location: Bengaluru/Bangalore
Salary: As Per Industry
Job Description:
- Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
- Flexible with very early morning working hours - NAB Account Starts at 1:30 AM, 2:30 AM, 3:30 AM and 4:30 AM. No Negotiations on this prerequisite.
- Remote Infrastructure support delivery
- Perform problem cause analysis
- Resolve routine customer problem
- Identify Opportunity & Implement Process Improvements
- Has technical experience and skills in the areas of problem determination, creativity and analysis
- Ability to meet a set of defined account agent productivity measurements
- Have detailed understanding of service desk environment, roles and responsibilities
- Understands customer service skills and ensures a high standard of customer service on all calls/transactions
- Ensures Incidents, requests and tasks in queues are completed within agreed/specific time scales
- Good time management, multi-tasking ability and organizational skills
- Resolve routine customer IT problem
- Demonstrate excellent problem solving skills
- Candidate require you to handle inbound calls / emails / chats regarding technical issues for end users.
Shift Required:
Must be willing to work in Early Morning Shifts (Australian/APAC) (Login Time 1.30 AM till 4.30 AM)
Eligibility Criterion:
1.Bachelors Degree/ Diploma (15 Years + education)
2.Total Experience: 1-5 Years (Experience in service desk, technical support, end user support)
Required:
3.Excellent knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Strong computer skills required
4.Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5.Excellent oral and written communication skills
6.Excellent customer service orientation
7.Neutral accent
8.Troubleshooting Win Xp and Win 7 (Exposure to SCCM, assigning groups etc)
9.Working knowledge of Lotus notes, Outlook and Emails on handheld device - Mail archiving , Set up, mail client trouble shooting and 10.Blackberry and IPhone issues (configuration of mail client)
11.Printer and hardware troubleshooting - Configuring Network
12.printer and basic troubleshooting on the same and Knowledge on rebuilding and reimaging computers
13.Working Knowledge on MS- Office Suite
14.Understanding of Active Directory environment
15.Ability to identify basic hardware parts and aware of basic hardware concepts
16.Questioning skills /probing skills, as relevant to the issue and level of the caller
17.Minimum of 12 months of experience in a similar environment in service desk, technical support, end user support
MANDATORY DOCUMENTS TO BE CARRIED BYAPPLICANTS AT THE TIME OF INTERVIEW.
1.Updated Resume
2.Copy of this Job Posting
3.Photo Id proof (PAN Card or Passport or Voter's Card or Driving License or Adhar card) - Original
4.Highest Qualification Mark Sheets
5.Offer Letter / Relieving letter
NOTE: WALK IN'S WILL NOT BE HELD ON DECLAREDGOVT HOLIDAYS
Apply Mode: Walk In
Walk In Date : Monday to Saturday
Contact at the Venue : Deepak / Karthik / Nisha / Jenifer
Walk In Time : 10:00 AM till 3:00 PM (Mon - Friday) & 10:00 AM to 1:00 PM (Saturday)
Walk In Venue :
IBM India Pvt. Ltd
Embassy Golf Links, D Block,
Domlur Layout,
Off Intermediate Ring Road,
Bengaluru, Karnataka 560071
Or
IBM India Pvt. Ltd
D-1 Block, Manyata Embassy Business Park,
Outer Ring Road, Nagawara Villages,
Bengaluru, Karnataka 560045
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